Privacy Policy

Who we are

This Privacy Policy explains how we, Happiher Limited (operating under the medical care of Dr Manou Manpreet Kaur), collect, use, and protect your personal information.
Our website address is: https://happiher.health.

What personal data we collect

We may collect and process the following types of personal data:
• Personal details: such as your name, date of birth, address, telephone number, and email.
• Health information: details about your medical history, symptoms, treatments, referrals, and investigations.
• Appointment and billing data: including records of consultations and payment information.
• Website usage data: through cookies (see our Cookie Policy), including IP addresses and browsing behaviour.

We only collect what is necessary to provide safe and effective care, manage our relationship with you, and meet our legal obligations.

How we collect your data

We collect data directly from you when you:
• Fill in forms on our website (for example, booking an appointment).
• Contact us by phone, email, or otherwise.
• Visit our website, which uses cookies to improve your experience.

We may also receive information from other healthcare providers involved in your care, such as GPs, consultants, hospitals, or diagnostic services.

How we use your data

We use your data to:
• Provide you with high-quality medical care and treatment.
• Arrange and manage appointments and follow-ups.
• Communicate with you about your care and our services.
• Comply with legal and regulatory requirements (such as maintaining medical records and responding to regulators).

Sharing your information

We keep your data confidential. However, we may share relevant information with:
• Other healthcare professionals directly involved in your care (such as your GP, referring doctors, or laboratories).
• Third parties who help us provide services (for example, IT systems, administrative support), under strict data protection agreements.
• Regulators or bodies where we are legally required to do so.

We do not sell your data or use it for unrelated marketing.

How we store your data

Your information is stored securely, either electronically on systems protected by passwords and encryption, or in secure physical storage.
We retain your medical records in line with legal requirements — typically for at least 8 years, or longer if required under GMC guidelines or for safeguarding reasons.

Your rights

Under UK data protection law (GDPR), you have the right to:
• Access your data (receive a copy of your records).
• Correct any inaccuracies.
• Request deletion of your data (subject to medical record keeping laws).
• Restrict or object to processing in certain circumstances.
• Request transfer of your data to another provider (data portability).

To exercise these rights, please contact us (details below). We may need to verify your identity before processing requests.

How to contact us

If you have questions or concerns about how we handle your data, or if you wish to exercise your rights, please contact:

Happiher Limited
Email: clinic@happiher.health

If you remain concerned, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Changes to this policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the date of the latest revision.